F.A.Q.

1.What kind of guarantee do you offer?

Jewelryxp.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days of the date of shipment.

2.What is the payment policy?

We accept Western Union,Money Gram,Paypal,T/T bank transfer,Credit Card for any online catalog order or any retail store phone order.

3.What is the privacy policy?

Privacy Polocy web link:
http://www.jewelryxp.com/policy.aspx

4.How can be a retailer of your company?

Please contact us by E-mail: jewelryxp@hotmail.com

5.Why didn’t I receive an e-mail confirmation when I made my order?
 
If you did not receive an e-mail once your order was completed, check your spam folder. It is possible your settings are too high for the automatic e-mail response. If the e-mail isn’t in your spam folder please give customer service a call at 0086-137-9969-8689.

6.put the wrong shipping address, or made a mistake on my order, can you change it?
 
After you received your order confirmation e-mail and you noticed you have made a mistake with your order, please contact us by E-mail: jewelryxp@hotmail.com. If after hours please leave a clear detailed message with your name, phone number, and your order number if available.

7.How long does it take to receive my order?

Most orders are shipped the next business day. Once your order is shipped, you will receive a UPS tracking number via email. If any of the items are unavailable, in this e-mail you will receive all of the detailed information of what items were shipped and which items are on backorder.

8.Why should I provide my real e-mail and phone number when I order? I don’t want spam.

All of the information you provide us with is kept private.We often get customers who give us false phone numbers or false e-mail addresses and customer service is put in a difficult situation if we need to contact you in regard to your order. If you don’t provide the correct e-mail or phone number, we’ll have no way of contacting you if your credit card information was inaccurate or if an item you ordered is on backorder. You’ll also never receive your automatic e-mail confirmation, which means you’ll have no record of your order. So please, make it easier for everyone and provide us with your accurate information, and don’t worry about spam!
For more information,welcome to visit the private policy:
http://www.jewelryxp.com/policy.aspx

9.How do I take care of my jewelry?

All fashion jewelry with gold or silver polish will fade off or become dull with the passage of time. Here are our suggestions for maximizing the duration of the original look of your jewelry:
- Do not let perfume or any liquid with alcohol content come in direct contact with the jewelry.
- Store the jewelry in a cool, dry environment away from light. Do not leave jewelry open or unpacked for a long duration.

10.What do I need to know before cleaning my jewelry?

Always be sure you know which metals, stones and other materials are in your jewelry before cleaning. Although other tips are listed here, the safest cleaning method is to use a soft dry cloth. Please consult an expert before attempting to clean antique or damaged jewelry.

11.What is tarnish?How can I prevent tarnish?

Tarnish is the discoloration of metal due to oxidation. Most metals change with exposure to air. For jewelry, silver is the metal that tarnishes most quickly. This is due to the presence of some nickel and copper in most silver. Fine silver, which contains fewer other metals, will show less tarnish over time. Sterling silver contains 92.5% or more pure silver.

Jewelry boxes are a great way to keep your jewelry organized and dust-free, but they don't protect against tarnish. To slow the appearance of tarnish, silver jewelry can be kept in sealed plastic bags. Keeping the air out will slow the process of oxidation. Try laying the plastic bag containing the jewelry piece on a flat surface. Press excess air from the bag before sealing.

Anti-tarnish paper strips can be helpful when placed where jewelry is stored to inhibit oxidation.